Subscribed, but not getting Premium?

[keeganfranks]

My account is still free but I paid for a premium, I've tried multiple times of deleting and redownloading the app. I also never received an email confirmation of the upgrade. I need help asap.

[Maxim]

Hi @keeganfranks and welcome to the Spotify Community!

Here's what to try if you've upgraded to Premium but don't see it in the app.

• Check your subscription page. Your status should be Premium. 

• If you're on Premium, try signing out and back into the app. 

• If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above,  please click on the button below. It'll then take you through a survey to point you in the right direction:

[keeganfranks]

I never received my confirmation email but I was charged.

[Maxim]

Ok. Can you please fill that out: https://community.spotify.com/t5/custom/page/page-id/HelpFlow-Account It'll take you to the best direction.

[richo120792]

I have my receipt on my email and I'm loging with FB but the account is still free even I have already paid...

Tried the things you post and nothing

[Maxim]

Hey @richo120792!

Have you reached out to Spotify's Customer Support yet? If not, you can contact them through one of the channels below:

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Customer Support usually replies within 24-48 hours.

[roymartyn]

My account has switched over to Free even though I am paying for Premium. I have tried all fixes posted but still have ads.

[anthonimes]

Exactly the same for me! Nothing works -and NO i do not have two accounts, I have a Premium account for more than two years now...

[mode88]

Hello,

I'm using Spotify premium 15 months in a row.

Always from same account, nothing changed, but this month you took money for subscription, but my plan was changed to Free.

I tried to relogin to Spotify again, but even in your internet page in subscription page it shows, that I'm using free plan, so I think its your issue, not my account.

Also I did clean reinstall, but it's not app problem if in my account page shows free plan right now.

Order date 3/24/16.

So three days of my Premium account is gone now and who knows when my account will be changed to Premium.

I hope for fast reaction, thank you.

[user-removed]

Hey guys!

Thanks for the posts.

Please follow Maximapple's advise above and get in touch via Spotify's direct contact 🙂

[mode88]

What's approx time to wait for respond?

I wrote them two days ago, but still no answer 😞

[user-removed]

Sorry to keep you waiting.

I've gave the email team a nudge. You should receive a reply shortly 🙂

[anthonimes]

Sooo, I used the contact form as suggested. Here is what I got (translated from french, hence roughly speaking): "hi there, we cannot figure out what's wrong with your account, so we just cancelled your subscription. Please subscribe again" (with a wrong link to the subscription page...).  

Best. Solution. Ever.

[user-removed]

Hey!

Sorry to hear you've had an unsatisfactory reply.

We appreciate your feedback and we've passed it over to the right team.

Thanks

[thetoms1957]

I have just tried to upgrade to Premium. Two separate amounts have come off my credit card but am still only a free user.I've tried deleting Spotify from cache and applications as per instructions and downloading again same result - Free User.

How do you actually get in touch with Spotify to log a complaint

[thetoms1957]

p.s. I haven't had an email confirmation from Spoitify re upgrade to Premium but 2 lots of money charged to credit card.