Subscribed, but not getting Premium?

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Re: Just upgraded? Not getting Premium?

Casual Listener

Same problem... i activate my gift card, but in spotify desktop, i'am not my unlimited account.

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Re: Just upgraded? Not getting Premium?

Casual Listener

Hello I just ordered the 30-trial spotify for premium, but I can not access all the music in my account. For example, in my Ipad, I can't access to the music because its telliing me that I am not a premium user. Please review my problem ASAP

 My order number 

  1264986767

 

i did a clean reinstallation but still no premium.

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Re: Just upgraded? Not getting Premium?

Casual Listener

I've got the same problem...

I upgraded it and it still say that I've got no Premium!

I'd reinstal it more then two times and I signed out and in for a million times but it still say 'You need premium'

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Re: Just upgraded? Not getting Premium?

Newbie

Did all the steps, still now working 😞 , please help, i really need it on my android

 thank you username: srobledo

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Re: Just upgraded? Not getting Premium?

Newbie

I upgraded.  I have tried logging out and back in, deleting Spotify app and reinstalling, both on Mac and on iPhone but both still stuck on Basic.

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Re: Just upgraded? Not getting Premium?

Regular

Hi, I just upgraded Spotify to Premium. It says 'you premium account is now active untill 28-02-2013' if I look on my accountdetails.

I upgraded with a spotifycard.

Recently with my free membership before upgrading I had exceeded the 10 hours free music play. And it keeps saying I have 0 minutes left.. 

 

I tried rebooting my system.. Signing out and in.. removing spotify out of my programs and re-installed it.. nothing works..?

 

For spamming reasons I don't give my e-mailadress here.. Tell me (if needed) how I should give you my accountname.

EDIT: on my account i saw this: Username: 114089801 (sort of encrypted username or something, that should do the job).

And my ordernumber of 30 day premium with my spotifycard:

153121291014

 

Thanks for your help

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Re: Just upgraded? Not getting Premium?

Community Legend

Hey 🙂 

 

From the amount of posts on the community tonight, it appears there is a delay between accounts being upgraded and those subscriptions being recognised on your devices. Fingers crossed it is just a temporary slowdown and things will return to normal soon. Keep try logging out and back in again. 

 

If you wish to get in touch with customer services, you can do so directly using the online contact form.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Just upgraded? Not getting Premium?

Casual Listener

Mmmh, I need spotify right now.

Just bad timing I guess......

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Re: Just upgraded? Not getting Premium?

Regular

aah goshh, can't do my homework without music:p that will be gaming for now then.. thanks for the heads up though

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Re: Just upgraded? Not getting Premium?

Casual Listener

It's fix 🙂 waiting patiently

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