If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following:
Hi richxa - Welcome to the Community!
It seems you've made two accounts on our system. The one linked to FB is on a free account which is mostly likely the issue.
Please follow the steps on this thread: http://community.spotify.com/t5/Accounts-and-Subscriptions/Please-read-Missing-playlists-Premium-dis...
Also, while you can sync up to 3 devices for offline use with your Premium, you can only stream online from one at a time.
did what you said and - it still states you have to be a Premium Member (which I am) I had no idea this would be such a problem to have this app!
Hi johnnyangel - I can see you upgraded less than an hour ago. Please give it a little bit more time--you'll receive Premium shortly.
I just ordered my premium account but can't get it working on my iPhone. HELP!
Hi d_holli - I can see you upgraded just minutes ago. Please take a look at the original post in this thread for more info about this.
I got premium and my account isn't working on my iPod touch. I try to play a song but it brings up a page that says only premium users can stream things on demand.
This just happened to me on my ipad. I uninstalled the app and then reinstalled. Now working. (previously had Unlimited and upgraded to Premium)
Having the same problem. I did all the steps listed and still unable to listen to a specific artist The message says only premium users can stream. What can I do now?
I've had Spotify for about a week, now and it is always having problems for me logging in, then when I get in, it says it's offline. I've followed the FAQ's things. Uninstalled it, reinstalled it, looked at my firewall and made it an exception. I'm about to give up.
drpence - You're definitely on Premium. I can see you upgraded the same day you made the post.
Sometimes it takes a bit for the upgrade to reach all devices. If after 24 hours you're still having trouble let us know.
Fergus125 - Exactly what error code are you getting? I can move your post to the relevant troubleshooting area.
AleXIto - I can confirm you upgraded two days ago. Are you signing in with your FB email and password?
On my Iphone I use my e-mail and a password to login on spotify details, and also on my PC. But when I try to login here on the community (wich is on my PC) I cant login on spotify details..
Hi AleXlto - Are you having trouble with your iPhone? Or the Community? Or both?
If it's an issue with your iPhone I recommend taking a look at David's post here first:
hi i just registered wit this preium for a 30 day free trial but i cant work it out how to download the music please sori i just dont know about this can you help
hi how do i download music please i am new and dont know how to work it please
Hi bride3333 - I've just moved your posts to the relevant thread.
Please take a look at the first post here: http://community.spotify.com/t5/Accounts-and-Subscriptions/Just-upgraded-Not-getting-Premium/td-p/23...
Actually I have been on Pro for several years. However, when I now bought a new cellular, the ZTE Blade III, this device was bundled with 12 months of Spotify Premium via the Swedish operator Telia, So I called off my previous Spotify Premium subscrition and now the "new" subscription via Telia is apparently active.
Since I bought the ZTE with Spotify Premium bundled I find it a bit wierd that Spotify does not even start on this specific device... It works fine on my other devices (PSs,iPod, iPAD, HTC WildfireAndroid cellular.
I was given the tip to install an SD card on the device (there is none at this moment), This would make Spotify work, according to the source. Anyway, I will try it.
My problem with Spotify on ZTE Blade III is solved. Just needed to add a microSD card to the cellular.
i just upgraded my account to premium but i am still listed as a free user...
Order ID: <snip - mod edit>
Username/ID: <snip - mod edit>
Is there any problem with different email-adresses used with facebook and paypal?!
Hope you can help me quick, thanks!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…