Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following:
I am a premium user. However, I am not getting any of the offline priviledges. When I try to download the songs to offline mode, it simply says waiting to download and ever downloads. I have been having this issue for two weeks now. Please help. Thanks
I went to purchase the Student Deal with spotify, i put my credit card information in and hit continue, I was charged the fee but never recieved premium!
Pleased respond fast, I have a flight in 15 hours and i need music!
I have got really strange problem with my spotify account. Yesterday i upgraded it. On my pc app everything works fine but when i decided to download songs for my android it turned out that somehow i have got free version. Re-logging doesnt work. Please help me 😞
EDIT: Now I have got free version on both devices. No answer since 24 hours, it is starting to annoy me... I've uploaded confirmation of payment from 14-10-2015 and confirmation that im premium user
I can't get premium to work even though i have logged out and back several times. I even reinstalled the app too. It doesn't work on neither my pc nor my phone.
Hi! I already sign out in all diveces and even delete the app in my phone and reistall it... the account sometimes says Premium and others Free but since Sept 29 there was a charge in my Credit Card and I still have to listen to annoying ads... I did not receive a receipt but the charge shows in my CC balance... Help??
O pagamento do Premium foi confirmado e o app ainda não atualizou meu status.
My subscription says Free (even on the app, web player, desktop version) even though I renewed my premium services yesterday (even received the receipt by email) I tried everything the help section suggest (reinstall, log out, etc.)
I already payed for the premium account two days ago, the payment has been accepted, but my account still works as a free spotify account, not as a premium...
My account became premium yesterday through a spotify family subscription from my boyfriend. It worked fine on my android app until today, my account says "premium" on my settings (via browser) but my app says "subscribe to premium". There seems to be no problem with my boyfriend's account too. I tried to disconnect and log in again, nothing. I even changed my password.
I logged in and out hundreds of times, I reinstaled the ap on mi notebook but it still says "free", any other solution? I might just cancel he subscription if I can't fix it. Please, thanks!
I've been Charged one month for spotify premium £9.99 and again for the student subscription(this month) but am not getting any of the premium benefit and my subsciption says Free!
I tried logging out and in again and deleting the app and logging in with facebook, but still no Premium. Help.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…