If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following:
Log out and back into your account Occasionally this is necessary to force a sync of info between your device and our account system
Check the status of your subscription Go to yoursubscription pageand check that your Premium subscription is still active.
Check the status of your payment If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.
A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
Check that your Premium subscription isn’t on another account You might be logged into the wrong account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription.
I am a premium user. However, I am not getting any of the offline priviledges. When I try to download the songs to offline mode, it simply says waiting to download and ever downloads. I have been having this issue for two weeks now. Please help. Thanks
Hello i had 6 month free trail and free upgrade to premium and now my premium is over and i want Unsubscribe but in my account i couldn't do it..can you please help me with this, and you guys already start to take my money even my free still going.. i just don't want to pay my monthly premium again
I have got really strange problem with my spotify account. Yesterday i upgraded it. On my pc app everything works fine but when i decided to download songs for my android it turned out that somehow i have got free version. Re-logging doesnt work. Please help me 😞
EDIT: Now I have got free version on both devices. No answer since 24 hours, it is starting to annoy me... I've uploaded confirmation of payment from 14-10-2015 and confirmation that im premium user
Hi! I already sign out in all diveces and even delete the app in my phone and reistall it... the account sometimes says Premium and others Free but since Sept 29 there was a charge in my Credit Card and I still have to listen to annoying ads... I did not receive a receipt but the charge shows in my CC balance... Help??
I need a refund because you all have charged me 3xs. The first time i tried to sign up for spotify student but i have the wrong email addr by mistake. The 2nd i tried to create another acct with the correct email addr.you all charged me but then said you couldn't verify my account. You emailed me about this issue but it sent to the wrong email addr. And being that its wrong i can't read it. FINALLY i said screw it ill just pay ful price with my original subscription. You all charged me full price but it was under the wrong addr. I no longer want your **bleep**ing service. I want my money back. You charged me 2xs for spotify student and once for premium. Totals 20.89 when can i expect my money back?
Hello, My subscription says Free (even on the app, web player, desktop version) even though I renewed my premium services yesterday (even received the receipt by email) I tried everything the help section suggest (reinstall, log out, etc.)
My account became premium yesterday through a spotify family subscription from my boyfriend. It worked fine on my android app until today, my account says "premium" on my settings (via browser) but my app says "subscribe to premium". There seems to be no problem with my boyfriend's account too. I tried to disconnect and log in again, nothing. I even changed my password.
I paid for premium and im still on "free." I signed out/signed in, deleted the app/reinstalled, and not getting premium. Its charged me. I dont have two accounts. I dont have a Facebook, just my username.
I have a trip to make and was hoping to use offline feature to avoid using data consumption