Subscribed, but not getting Premium?

[Meredith]

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@BlakeDasnake wrote:
I just redeemed my spotify gift card and it says on my account that I am a premium user yet I can't access any songs. It keeps saying I have to be a premium user to listen. I have logged out of my account, I have reinstalled it onto my iPod and logged in with Facebook and still nothing. What do I do now?

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Hi BlakeDasnake - It seems you redeemed that giftcard for an Unlimited subscription--not Premium. A Premium subscription is required in order to use Spotify on mobile devices such as iPods. 

When that Unlimited subscription ends in March you can upgrade to Premium via your subscription page. 

[freakbeast]

hi i have premium and i won't let me use its features

[patricceder]

Hi, something strange happened to my account. I last payed for premium on the 24th of december 2012, but on the website it says im on spotify free, I get ads on the windows client BUT I can fully use spotify on my iphone!

How come? Can you please help me? On my account website it says my username is: <snip - mod edit>.

Thanks in advance.

// Patric

[patricceder]

Also, my playlists disappeared from the windows client, but they are still on my iphone :(

[Meredith]

freakbeast - That upgrade's gone through. Is it working for you now?

patricceder - I recommend taking at look this post here. http://community.spotify.com/t5/Accounts-and-Subscriptions/Please-read-Missing-playlists-Premium-dis...

Please follow those steps using your 'patricceder' username. 

[motard231]

I signed up for a spotify premium account and I cant get my phone to recognize it. Keeps telling me I have a free account. I know my card processed the payment.

[Meredith]

Hi motard231 - The first post in this thread has the info you'll need. Go through those troubleshooting steps and you should be sorted. 

[Rocky2012]

Where do I sign in and out? I have confirmation that I purchased premium and that is all. Thanks

[Meredith]

Hi Rocky2012 - Have you already installed the Spotify app on your device? If not, just click here to get started: http://www.spotify.com/download/

Since you registered with Facebook just sign in with your FB email and password. You should be enjoying Premium in no time. 

[richxa]

I too as many others in this forum have said I cant access any premium content eventhough I am a premium subscriber. I logged on and off used fb login and reinstalled the app and nothing ! any help ?  sorry if this answer is in another forum but can you use your login with mutliple mobile devices btw my username is rchrdgarc