Subscribed, but not getting Premium?

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Subscribed, but not getting Premium?

meahtenoha
Spotify
Spotify

 

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following:

  • Log out and back into your account
    Occasionally this is necessary to force a sync of info between your device and our account system
     
  • Check the status of your subscription
    Go to your subscription page and check that your Premium subscription is still active. 
     
  • Check the status of your payment
    If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.

    A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
     
  • Check that your Premium subscription isn’t on another account
    You might be logged into the wrong account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription. 

    Check to see if you have any other accounts

 

 

4,840 Replies

roberalba
Newbie
Hello...I have 2 accounts with same user. One is premium and the other no....u can not use premium. How can I delete one of the accounts?

ixchel
Casual Listener
I did all still not have premium its been many days since I already pay and can not used.
I already contact customer service and I have not receive an answer.
What else can I do to get someone in service to take mi case and solve it.

natitachikita08
Newbie

Hi there,

 

I subscribed to premium on my phone but it wont register on my computer. How do I link the two? It's the same account...unless there's another account I don't know about! help

poopfart123
Casual Listener

I paid for premium and have not gotta my service yet. I paid for it, no receipt, and charged twice for it. How do you explain a charge, make two of them, and no receipt? Are you kidding me?

 

Spotify better get their crap together or I will take this matter further. This is complete disregard for your customers and I freaking suggest you guys respond to all of the problems. I have read and this has been an ongoing problem for years. It completely baffles me as a company you guys do not have the proper tech team to fix these things.

 

So please, get your crap together Spotify. You offer a great service for music, but the support is beyond awful and your automated responses and lack of consistent email support is laughable. Plenty of other companies have phone numbers for actual customer services to paid products, you offer only email. 

 

So please, if you want to keep customers happy, fix your goddamn service, especially the darn where you take our money and not even give us the darn service we paid for.

eward316
Newbie

I have followed the steps you described if account info shows free and should be premium. When I look at my account info it shows that I have a premium account. I have signed out and back in twice, as you suggest, but still shows free at the top of the home screen and none of my playlists appear. How do I get access to my premium account information, playlists, preferences, etc.?

Ryjcoy
Newbie
Hey, I just purchased the Spotify premium and it charged my card the $14.04. I go to my account and it only lets me shuffle play, and doesn't let me search so I know that can't be premium. This is very discouraging since I was excited to order after all the rave I've been hearing. I have proof of this purchase so please fix this and credit me premium.

judyjac
Newbie

I've had a premium membership for a while.  My phone needed to be restored and now it says I have a free membership.  even though I sign into my account online, it also says free.  Please help.

Jpb198
Newbie
My account says premium, but it keeps asking me to upgrade. And I'm still on free. It happens to me every month on the day my subscription renews.
Thanks

mattgeffken
Casual Listener
I tried to sign up for spotify student account but was told that my student information couldnt be found and wouldnt let me continue and confirm my subscription. I then checked my bank account and saw that spotify charged me the 5 dollars anyway not once but twice. I went back to my spotify account and I still dont have premium features.......

Jimjames
Newbie

According to My bank statement Spotify is paid for by automatik withdrsw. According to Spotify My last payment was August. I psy för premium according to My bank statement but get only "free" from Spotify. Why? Whats happeninh. I,ve don all the log out log in thing...doseet help.

Emiliocontreras
Newbie
I subscribed the student fee for premium and was charged the 4.99 but I still haven't received the premium subscription

chris3_03
Casual Listener

I've upgraded and it is still showing as FREE. I've tried deleting/uninstalling... restarting... nothing is working. My paypal shows my payment transaction?

chris3_03
Casual Listener

I have tried uninstalling/ restarting... Logging out and logging back in and my premium is still not showing.

chris3_03
Casual Listener

I have tried uninstalling/ restarting... Logging out and logging back in and my premium is still not showing.

Spoiler
 

3013
Casual Listener
I can't login. I can't login. I can't login. Grrrr
... Plus, why should I? I should be able to go right to the app and use it. I have not been able to play music once since I gave my credit card information!!!!!

Javier_capsula
Casual Listener
I got charged 5 times at once yesterday and I still doesn't get the premium features. Logging in/out and reinstalling the app did nothing

Killerklown719
Newbie
I paid for 3 months with some deal but 1.5 months later it no longer works. No more premium. I need help. Customer service.

3013
Casual Listener
Un-believeable!!!

Autumnhill
Newbie
You charge my card but I'm not getting premium what the hell I just want my money back

madisonn917
Newbie

How long does it take for a receipt to show up in Spotify if I renewed my subscription through Itunes; my account was charged by itunes yet Spotify is still saying it is a free account

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