Need help? Check out Spotify Answers for solutions to a wide range of topics. |
still not receieving premuim on iphone app. username is <snip - mod edit> and I am a spotify student.
Hi, I've been Premium for months now and for the last three days whenever I log in from my devices it says free, even tho in my account it says I have premium. I have reinstalled the app and everything and it still says free. What solution can you give me?
Hello. In the USA, I subscribed to Premium through Facebook. I have since moved to Germany and also closed my Facebook account. The money continues to be drawn from my bank account every month, but when I login to Spotify it is the free version. I would really like to stop paying for a service I don't receive, but there is never an email or customer support or phone number to call.
Or, I would like to regain my Premium service for which I pay.
Please Help!
<snip - mod edit>
Hola me suscribi a premium y lo page hoy mismo pero aun no se refleja que soy premium por favor ayuda,
Hi,
I was charged for premium, but am unable to use it. I have tried uninstalling and reinstalling and that did not work. I have tried unsubscribing and redownloading it and that did not work. Ive also tried contacting spotify and have not received a response. Please help if you can.
Thanks,
Siler
@meahtenoha wrote:@Jennniboard - I've just moved your post to this more relevant thread.
That upgrade has gone through for you. Just do a quick log out/ log in and a clean reinstallation if necessary.
Hi,
I got charged for the monthly fee (5 euros), but I don't have premium, and I already tried relogging, reinstalling, etc.
I did not get an email confirmation from the payment, and my spotify account says I'm premium.
What to do?
Cheers,
Ailazor