If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following:
howww?????
Hi, I just upgraded, but premium is not showing up within Spotify, just on account page. I have done clean reinstall on computer, still does not show up. How long does it take to show up? A couple hours? Days? Thanks for your help.
Im having the issue, bought premium for maybe a couple of hours ago. Ive tried everything youve suggested but cant get it to work. I got the receipt in my email and **bleep** but wont "activate"
I've done steps 1 to 3 and still can't use spotify.
"You've exceeded your 10 hour time limit"
That's it hopefully will solve itself, thanks.
-Gooch
I'm having the same problem, I've reinstalled it and all that aswell but still it doesnt work on my PC nor my phone. To be honest, I'm not surpriced. This is not the first time I've bought premium and it's not working. 😕
Hi,
I can see that I have premium in the profile, but application is still on free version, not allowing me use offline listening.
If I signed up with the trial on my computer and try to log in on my phone it doesn't work. I even deleted the app and reinstalled. Could that be the issue? That I subscribed to premium on the computer instead of my phone?
I just upgraded to premium and my desktop version of spotify still has ads and says upgrade at the top, same as when I had the free version. I tried logging in and out and restarting spotify and my computer and it hasn't changed.
Hi guys,
There appears to be a slight delay in updating accounts at the moment. If you could try all the steps Meredith mentions on the first page and if it's still not working, please contact us here. We'll then look into it further.
...I've uninstalled/reinstalled, I've checked my email confirmations, I'm a Spotify Premium. Why does my money go directly to you, but it's been over an hour in the library and I don't have music still? Like how can it says I'm Premium but then not give me the features? It's the Internet, it should be instant.
I have got the same problem and I do have log in and log out for a several times
Please be so kind and do your job for me too. I've paid for unlimited but nothing happens.
I just upgraded to premium. I installed it on my iphone and that worked, but I don´t get it on my laptop.
I ensured that I am an active premium user according to the web-page, and I logged in and out a few times, as well as uninstalled and reinstalled the program. Still just ordinary free acount
Hi Meredith,
I'm having this same problem after just upgrading to Premium. I have done the clean install and restarted my Mac but everytime I go to preferences in Spotify to select "High Quality Streaming" it tells me it's a Premium feature, I know that, that's why I upgraded!
So it seems my account has not been recognised as upgraded yet? Same thing happens on the iPhone too?
Any ideas?
Thanks
Ive already submitted a ticket for maybe 2 hours ago, i still havent recieved an answer, pretty poor customer support if you ask me
i'm having the same problem... i still have ads in music and on screen and annoying "ugrade" button in top right hand corner. account page says i am on premium though. confusing and irritating. yes i have loged out a nd closed spotfy and re started.
anyone know the email address or how to send a contact form? i can't find anyway of contacting spotify
Hi guys,
As I mentioned before, if you're still having trouble after you've tried the steps Meredith outlines, please contact customer support.
Have the same problem. Just upgraded to premium, and the account says so, but not on my ipad or computer. Have installed spotify on both again and it still wont work.
Is there some time before it starts to work or what?
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