Subscribed, but not getting Premium?


Subscribed, but not getting Premium?



If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following:

  • Log out and back into your account
    Occasionally this is necessary to force a sync of info between your device and our account system
  • Check the status of your subscription
    Go to your subscription page and check that your Premium subscription is still active. 
  • Check the status of your payment
    If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.

    A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
  • Check that your Premium subscription isn’t on another account
    You might be logged into the wrong account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription. 

    Check to see if you have any other accounts



4,840 Replies

I quit Spotify.


esta vigente mi suscripcion aun no vence y me dice que no pudieron renovar mi pago es una mierda esto ni siquiera tiene un servicoo de asistencia en linea ni para hablar a cada pais y ayuden a resolver lkas dudas

Casual Listener
I ve purchased spotify premium with student discount at the LCSC two days ago. It works in my laptop but not in my android app. My order id is 72700006042079. Please Id like to have a solution as soon as possible.

Casual Listener
I have premium already and my payment was processed and I've tried logging out and redownloading the app and everything but it keeps giving me the update your account screen

I've had Spotify since last year and pay 9.99 a month for it is had a new phone and downloaded the app and signed in but it's saying I'm on free I've log off and on and reinstalled and still nothing

Casual Listener

I bought premium and was not getting it. Then for half a day it was fine. Now it's gone again. Please fix this stuff because seeing this many people on this thread is sad. I really like what you are doing with spotify but this premium problem really is anoying and i don't know how longer i have the patience for this.

Hello. I look my bank account and i saw that spotify took 9.99 to premium but i don't have that. How i get my money back??

No longer getting Spotify.

I just upgraded.. and I've done everything that was asked and my husband still can't listen to music without it turning my music off.. I upgraded to do the family account thing.. Can anyone help?!

Casual Listener
My bank account was charged but I still don't have premium.


I need help, paid for one month spotify premium and not getting it 😕 

Paid 48h ago! I have an e-mail with the payment confirmation.

I paid for premium and im still on "free." I signed out/signed in, deleted the app/reinstalled, and not getting premium. Its charged me. I dont have two accounts. I dont have a Facebook, just my username.

I have a trip to make and was hoping to use offline feature to avoid using data consumption


I've been Charged one month for spotify premium £9.99 and again for the student subscription(this month) but am not getting any of the premium benefit and my subsciption says Free!


I tried logging out and in again and deleting the app and logging in with facebook, but still no Premium. Help.




My account became premium yesterday through a spotify family subscription from my boyfriend. It worked fine on my android app until today, my account says "premium" on my settings (via browser) but my app says "subscribe to premium". There seems to be no problem with my boyfriend's account too. I tried to disconnect and log in again, nothing. I even changed my password.


Please help.


I already payed for the premium account two days ago, the payment has been accepted, but my account still works as a free spotify account, not as a premium...

This is a peace of **bleep** service


My subscription says Free (even on the app, web player, desktop version) even though I renewed my premium services yesterday (even received the receipt by email) I tried everything the help section suggest (reinstall, log out, etc.)

username: simon.labatt

my debit card has been charged three times the student discount of $4.99 and im still on free...plz credit my card and why still free

I need a refund because you all have charged me 3xs. The first time i tried to sign up for spotify student but i have the wrong email addr by mistake. The 2nd i tried to create another acct with the correct email all charged me but then said you couldn't verify my account. You emailed me about this issue but it sent to the wrong email addr. And being that its wrong i can't read it. FINALLY i said screw it ill just pay ful price with my original subscription. You all charged me full price but it was under the wrong addr. I no longer want your **bleep**ing service. I want my money back. You charged me 2xs for spotify student and once for premium. Totals 20.89 when can i expect my money back?

Hi I paid for premium last night and the app on android worked fine
But this morning it says I'm a free user
I signed in again and reinstalled my app
Help me please


O pagamento do Premium foi confirmado e o app ainda não atualizou meu status.