If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following:
Log out and back into your account Occasionally this is necessary to force a sync of info between your device and our account system
Check the status of your subscription Go to yoursubscription pageand check that your Premium subscription is still active.
Check the status of your payment If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.
A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
Check that your Premium subscription isn’t on another account You might be logged into the wrong account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription.
Hi, I just upgraded, but premium is not showing up within Spotify, just on account page. I have done clean reinstall on computer, still does not show up. How long does it take to show up? A couple hours? Days? Thanks for your help.
I'm having the same problem, I've reinstalled it and all that aswell but still it doesnt work on my PC nor my phone. To be honest, I'm not surpriced. This is not the first time I've bought premium and it's not working. 😕
If I signed up with the trial on my computer and try to log in on my phone it doesn't work. I even deleted the app and reinstalled. Could that be the issue? That I subscribed to premium on the computer instead of my phone?
I just upgraded to premium and my desktop version of spotify still has ads and says upgrade at the top, same as when I had the free version. I tried logging in and out and restarting spotify and my computer and it hasn't changed.
After having upgraded to spotify premium half an hour ago or so, I am still unable to access premium on my computer (though it does work on my cell phone). I have already tried logging in and out again as well as a clean reinstallation. Would love any tips on how to get it work on my computer!
There appears to be a slight delay in updating accounts at the moment. If you could try all the steps Meredith mentions on the first page and if it's still not working, please contact us here. We'll then look into it further.
...I've uninstalled/reinstalled, I've checked my email confirmations, I'm a Spotify Premium. Why does my money go directly to you, but it's been over an hour in the library and I don't have music still? Like how can it says I'm Premium but then not give me the features? It's the Internet, it should be instant.
I'm having this same problem after just upgrading to Premium. I have done the clean install and restarted my Mac but everytime I go to preferences in Spotify to select "High Quality Streaming" it tells me it's a Premium feature, I know that, that's why I upgraded!
So it seems my account has not been recognised as upgraded yet? Same thing happens on the iPhone too?
i'm having the same problem... i still have ads in music and on screen and annoying "ugrade" button in top right hand corner. account page says i am on premium though. confusing and irritating. yes i have loged out a nd closed spotfy and re started.
anyone know the email address or how to send a contact form? i can't find anyway of contacting spotify