Subscribed, but not getting Premium?

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Re: Just upgraded? Not getting Premium?

Community Manager
Community Manager

renok75 -Right now your account is on our free service. You had the 2 day trial a couple weeks ago. 

 

You're eligible for our 30 day trial if you want to give that a go.

 

jessecollins - Excellent--glad to hear shutting down the app worked for you without  a need to reinstall. 

 

emilycergol - Did you follow step 1? You'll see you're on Premium as of this morning and will receive it shortly. 

2 people liked this

Re: Just upgraded? Not getting Premium?

lycheelychee
Newbie

Hi,

 

I am struggling with the reactiviation of my Premium Account. I already send an email via the contact form, but I got the response to check here... Maybe you can help me?!

 

I got a Premium Account, which I recently reactivated. I changed my paying data as well. I can log in both Versions, the computer version as well as on my Android Phone. I can see my playlists and listen to music on both versions. BUT it seems to not recognizing me as a Premium Member. I hear commercials and can't download my playlists to my phone nor listen to them. I check my profile an I even got a reciept for my payment of the Premium Memebrship.

 

I reinstalled both the mobile as weel as the desktop version and signed in/signed out several time. And the most confusing thing is that it worked perfectly fine just 10 days ago (reactivation was around christmas).

 

Any hint on what I could try more?

Re: Just upgraded? Not getting Premium?

johnnyspcommand
Newbie

Hey Meredith, 

 

The CC tied to my account expired, and I just re-upgraded to premium. But neither my iphone or ipad will recognize the upgrade. I just tried a clean reinstall on both devices with no luck. 

 

Thanks. 

Re: Just upgraded? Not getting Premium?

user-removed
Not applicable

Hey there,

 

There are some big parties maybe somewhere as Spotify update servers are working all the time today.

 

You need to wait some time before Spotify will update your status.

 

Wait for good music. ;)

 

Let me know if this getting better after some time or not.

1 person liked this

Re: Just upgraded? Not getting Premium?

DrEvil
Newbie

I tried out the 30 day trial, and now after an hours of trying to log inn and out, reading on the forums and installing spotify several times nothing works. 

My account tells me I have spotify premium but neither My computer or i-pod recognizes it, help?

Re: Just upgraded? Not getting Premium?

vickyt
Newbie

Hi, 

 

I have just upgraded to Premium and have tried all of the steps you have listed above multiple times, however I am still not getting the service I am paying for. Can you please resolve this?

 

Thanks

1 person liked this

Re: Just upgraded? Not getting Premium?

pmease
Casual Listener

Samething has just happenned to me, looking at previous posts this has been going on for 6 months. Come on Spotify, if I ran my business like this I would be bankrupt.

Re: Just upgraded? Not getting Premium?

SarahEllie
Newbie

Good Afternoon,

    I upgraded and it does say that I have a premium account on my laptop, but when I try to use playlists on my Kindle it directs me to the Upgrade page. I also still have ads running on the Spotify player on my laptop (visual ads, not audio). 

 

   I re-downloaded Spotify on both devices. 

 

  Thanks,

       SarahEllie

1 person liked this

Re: Just upgraded? Not getting Premium?

Jordanp90
Newbie

Same problem as everyone else. Not working on iPhone, iPad, or MacBook. Tried reinstalling too. Please help

Re: Just upgraded? Not getting Premium?

user-removed
Not applicable

Please be patient when Spotify servers are working to bing update to as much folks as servers can!

 

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