If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following:
Same problem... i activate my gift card, but in spotify desktop, i'am not my unlimited account.
Hello I just ordered the 30-trial spotify for premium, but I can not access all the music in my account. For example, in my Ipad, I can't access to the music because its telliing me that I am not a premium user. Please review my problem ASAP
My order number
1264986767 |
i did a clean reinstallation but still no premium.
I've got the same problem...
I upgraded it and it still say that I've got no Premium!
I'd reinstal it more then two times and I signed out and in for a million times but it still say 'You need premium'
Did all the steps, still now working 😞 , please help, i really need it on my android
thank you username: srobledo
I upgraded. I have tried logging out and back in, deleting Spotify app and reinstalling, both on Mac and on iPhone but both still stuck on Basic.
Hi, I just upgraded Spotify to Premium. It says 'you premium account is now active untill 28-02-2013' if I look on my accountdetails.
I upgraded with a spotifycard.
Recently with my free membership before upgrading I had exceeded the 10 hours free music play. And it keeps saying I have 0 minutes left..
I tried rebooting my system.. Signing out and in.. removing spotify out of my programs and re-installed it.. nothing works..?
For spamming reasons I don't give my e-mailadress here.. Tell me (if needed) how I should give you my accountname.
EDIT: on my account i saw this: Username: 114089801 (sort of encrypted username or something, that should do the job).
And my ordernumber of 30 day premium with my spotifycard:
153121291014
Thanks for your help
Hey 🙂
From the amount of posts on the community tonight, it appears there is a delay between accounts being upgraded and those subscriptions being recognised on your devices. Fingers crossed it is just a temporary slowdown and things will return to normal soon. Keep try logging out and back in again.
If you wish to get in touch with customer services, you can do so directly using the online contact form.
Peter
Peter
Spotify Community Mentor and Troubleshooter
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Mmmh, I need spotify right now.
Just bad timing I guess......
aah goshh, can't do my homework without music:p that will be gaming for now then.. thanks for the heads up though
It's fix 🙂 waiting patiently
bought premium for 20min ago dont getting it.
username:
1112557504 |
i have the same problem
@roncamma wrote:
It's fix 🙂 waiting patiently
never say it's fixed again.. when it's not;)
I have done everything that you said one should try but it still won't upgrade...
Hi,
I upgraded my account to premium over an hour ago and although my account says I have an active premium account neither the Spotify on my Mac or iPhone won't recognise I have premium. I've logged in and logged out and even done a clean reinstall which was recommended on here. I've restarted my Mac and logged in again and still I'm not getting my premium.
Help?
Me neather!
I'm waiting now one houre and there is still no Premium...
It realy sucks!
Same here... I upgraded just about an hour ago and it just won't upgrade!
Problem solved to me now after an hour, my account is now upgraded after rebooting spotify
i tried restarting several times. eventually re stared my cmputer and waited and hour before re logging on and problem solved! i am now a fully fledged premium user and it is magnificent! hope this helps
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…