Subscribed, but not getting Premium?

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Re: Just upgraded? Not getting Premium?

CassieJoy02
Newbie
Hello I just upgraded to premium and am having problems playing the songs I want on my phone- every time I try it says that I need Premium to listen. My account says I have Premium on the website, I've tried logging on/off a bunch of times, turning my phone on/off, and also the clean reinstallation. Little help please? Thanks!
2 people liked this

Re: Just upgraded? Not getting Premium?

morgandurno
Casual Listener

It seems everyone is having the same problem. The reinstallation doesn't work. Is there any other answer from Spotify as to how to get Premium to work on the iphone? Or will they be giving us all a refund? Please HELP as we are paying for nothing.

Re: Just upgraded? Not getting Premium?

user-removed
Not applicable

Hey there!

 

Don't worry, sit tight and wait for good music to come ;)

 

Updates are on it's way, it might take some time as there is much updates now, maybe?

Re: Just upgraded? Not getting Premium?

user-removed
Not applicable

Also when you wait an update from Spotify, take a look at those awesome lyrics from Darren Styles!!!

 

"I'm holding onto something
I can feel it in my soul
Are you slipping through my fingers?
So tell me now, 'cause I really need to know

This is now or never
So take me in your arms
We'll be forever
Don't let us fall apart
We gotta hold it together
We can fly home

I'm deafened by your silence
More than you could know
And I'll follow every heartbeat
As fast as I can go

This is now or never
So take me in your arms
We'll be forever
Don't let us fall apart
We gotta hold it together
We can fly home"

 

Darren Styles, Now or Never.

 

Re: Just upgraded? Not getting Premium?

morgandurno
Casual Listener

Thanks for replying. How long will I have to wait for Premium to work on my phone?

Re: Just upgraded? Not getting Premium?

user-removed
Not applicable

Maybe hour or two.

 

There is update day maybe, some folks already get an update just now and some still waiting. But all updates are surely registered. :)

 

I know that Spotify systems are very good but sometimes there just a Unlimited and Premium update parties. And servers go crazy :D

Re: Trouble with premium...

buffalojack
Newbie

Hi,

 

I just upgraded this morning to Spotify Unlimited (order ID: 15227*******) but even after logging in and logging out of Spotify and a clean installation, my account still shows as one where certain tracks are hidden after too many plays, etc. What can I do?

1 person liked this

Re: Trouble with premium...

Torbibi
Newbie

Same here - bought Spotify Premium - it is not available and Spotify says time limit is reached. I'm so pissed, cause i want to go for workout now and bought it only for that reason...

next month definitely cancel the subscription!

1 person liked this

Re: Just upgraded? Not getting Premium?

halorchard2012
Newbie

Have just recieved a Spotify Premium Gift Card for 12 months. But on my devices its not recognising that I have spotify premium. I have followed the clean reinstallation and still cant access premium features.

Re: Just upgraded? Not getting Premium?

Community Manager
Community Manager

Hi everyone - I can confirm you successfully upgraded your accounts. When multiple upgrades happen at once sometimes the servers are slowed down a bit.

 

You should all recieve the service the same day you upgrade though. Anyone still having trouble today?

 

If a couple of you could give me an estimate for how long it took that upgrade to reach you it would be great. Thirty minutes? Two hours?

 

 

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