If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following:
Log out and back into your account Occasionally this is necessary to force a sync of info between your device and our account system
Check the status of your subscription Go to yoursubscription pageand check that your Premium subscription is still active.
Check the status of your payment If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.
A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
Check that your Premium subscription isn’t on another account You might be logged into the wrong account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription.
I signed up for the premium subscription with the 30 day trial, but I just recently switched carriers and got a new device. My new device allows spotify but I can't get my subscription reinstated. I would like to know weather or not I still have it and how I can access it on my new device
I have paid for a Premium Account, and I've logged in and checked my account information-- it shows me as having a Premium Subscription. I was able to use the Premium features for about a week, but I no longer can. How do I regain Premium Features/ her reimbursed for the month I am paying for nothing?
I can't login. I can't login. I can't login. Grrrr ... Plus, why should I? I should be able to go right to the app and use it. I have not been able to play music once since I gave my credit card information!!!!!
According to My bank statement Spotify is paid for by automatik withdrsw. According to Spotify My last payment was August. I psy för premium according to My bank statement but get only "free" from Spotify. Why? Whats happeninh. I,ve don all the log out log in thing...doseet help.
I tried to sign up for spotify student account but was told that my student information couldnt be found and wouldnt let me continue and confirm my subscription. I then checked my bank account and saw that spotify charged me the 5 dollars anyway not once but twice. I went back to my spotify account and I still dont have premium features.......
Hey, I just purchased the Spotify premium and it charged my card the $14.04. I go to my account and it only lets me shuffle play, and doesn't let me search so I know that can't be premium. This is very discouraging since I was excited to order after all the rave I've been hearing. I have proof of this purchase so please fix this and credit me premium.