Subscribed but not premium

[Esperanza_tong]

I subscribed as a student and it charged my account 5$ but then it didn't set my account to premium because it asked if I was a college student which I'm not I'm a high school student so I canceled it but it still didn't refund my 5$. Spotify should make it clear that only COLLEGE students get the student discount

[Maxim]

Hi @Esperanza_tong!

Please get in touch with Spotify via one of the channels listed below. Their support team will be able to take a look at your issue and you'll hear from them shortly.

• Contact form: http://bit.ly/SpotifyCF
• Facebook: http://bit.ly/SpotifyCaresFB
• Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. - Spotify usually replies within 24-48 hours.