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Subscribed for the 0,99€/3months offer, got charged 10€/1month

Subscribed for the 0,99€/3months offer, got charged 10€/1month

So I went on the spotify home page and saw the 0,99€ offer. I pressed on it and subscribed. Noticed that I got charged the default 10€/1month instead of the offer price. Why is it so?

Reply
1 Reply

Hello and welcome to the community!
The promo offer usually doesn't apply for users that had previously subscribed to Premium or had a trial Premium subcription.
If however it's a promo that you should be eligible for, use the contact form to get in touch with someone from the Spotify staff that can take a look for you.
Hope this helped!
K

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