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Subscribed to 30 day free trial and when I go into the app to download music it asks if I want to tr

Subscribed to 30 day free trial and when I go into the app to download music it asks if I want to tr

Can someone please check my account to make sure I have 30 day free trial and not a 7 day free trial. I have screenshots to show that my trial ends on 4th November but when I try to download in the app it is making me select 7 day free trial before I can download music.
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1 Reply

Hey @user-removed,

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

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