Subscribed to SingTel Music for Spotify but account is still on Free

[Zullosaure]

Hi, I love Spotify and have been using it for a year, recently subscribed to SingTel music which waives my data plan for using premium Spotify. Recently I'm using the same account but it got downgraded to a free account. Troubleshooted to no avail and contacted my provider, they refer me to app vendor which is spotify. My account on SingTel music is a 12 month contract and it still active. Please assist... Monkeys from SingTel customer support says they have no idea about this and can't resolve. I have a suspicion it has to do with account syncing on Spotify or Singtel server. I do not have a second account and I am using Iphone 7 plus latest firmware. Internet is working fine.. tried to resubscribe with Spotify but it won't go through.

Thanks

Z

[Alejandro_C]

Hey, welcome to the Community!

We'd recommend following these troubleshooting steps. If you're still unable to log in, just get in touch with our Accounts team get in touch with our Accounts team via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.