Subscribed to premium but not recognised by any devices

[Zygt]

I have subscribed to Premium through a spotify partner, the subscription page confirms that i have premium however no devices (android phone and desktop) recognise the premium account they both say free account and i am refered to the subscription page to upgade to premium which raises an error message as i already have premium.

[Maxim]

Hey @Zygt,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[Zygt]

Thanks for that max,
I registered with an email, so no Facebook link and only this email has been used to my knowledge.
I tried logging in with my username and then again with my email address with no luck,
I also tried reinstalling the app and restarting the phone.
Still getting no premium see screenshots attached

[Maxim]

Please reach out to the Support team so they can try to locate your second account 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[Zygt]

Thanks maxim,
I sorted out the problem by deleting my account and creating a new one.