Subscribtion fee but canceled my Account

[MatzeS]

Hey there Support team.

I canceled my Subscription but my credit card was charged yesterday. 

Please refund this immediately.

Thank you.

[Maxim]

Hey @MatzeS,

The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription.

[MatzeS]

Hi Maximapple,

thanks for reading the post.

But therefore you are no Spotify employee your answer will be unconsidered.

My email account deletes the trash on regular bases and I did not see why I should keep these messages. In fact it should be working out correctly.  

May an employee of Spotify give here a feedback with including the confirmation of my refund. 

Thanks.

[Maxim]

@MatzeS

Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.

[MatzeS]

@Maximapple

Yes, I kept that in mind in a way. 

But unless Spotify announces another way to contact a employee or a customer service to get issues fixed it must go this way.

If you have any other option to contact Spotify employees to solve my issue it would help. 

In any case it is a contact to Spotify and must be resolved like it by Spotify.

PS: The help search did only go for the forum. No contact email or something. So this is the way how Spotify wants to be reached. And so this is an appopriate must to response for Spotify to solve issues. 

[Maxim]

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[Peggie0921]

Okay so you said you would cancel my subscription that's fine I can't download half the songs I want and when I do cant really listen to them and I can't get in touch with anyone at your company so do what you need to do