Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscribtion fee but canceled my Account

Subscribtion fee but canceled my Account

Hey there Support team.

I canceled my Subscription but my credit card was charged yesterday. 

Please refund this immediately.

 

Thank you.

Reply
6 Replies

Hey @MatzeS,

 

The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi Maximapple,

 

thanks for reading the post.

But therefore you are no Spotify employee your answer will be unconsidered.

My email account deletes the trash on regular bases and I did not see why I should keep these messages. In fact it should be working out correctly.  

 

May an employee of Spotify give here a feedback with including the confirmation of my refund. 

Thanks.

@MatzeS

 

Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

@Maximapple

 

Yes, I kept that in mind in a way. 

But unless Spotify announces another way to contact a employee or a customer service to get issues fixed it must go this way.

If you have any other option to contact Spotify employees to solve my issue it would help. 

In any case it is a contact to Spotify and must be resolved like it by Spotify.

 

PS: The help search did only go for the forum. No contact email or something. So this is the way how Spotify wants to be reached. And so this is an appopriate must to response for Spotify to solve issues. 

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Okay so you said you would cancel my subscription that's fine I can't download half the songs I want and when I do cant really listen to them and I can't get in touch with anyone at your company so do what you need to do

Suggested posts