Subscription 2 months free

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Subscription 2 months free

Regular

Hi guys! my name is Ignacio from Chile, Sudamerica.

I got a question, what happen with this picture?

This notification reach to my cellphone through the Spotify App.
I mean.. It says: "Just 2 days remaining to get 2 free months of Premium. Upgrade your acc before 31 of december."

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2 meses.jpg

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So I want to know, How you will give me the 2nd premium month, and if you will notificate me about it

 

17 Replies
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Re: Subscription 2 months free

Regular

Someone will answer me? 😕

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Re: Subscription 2 months free

Community Legend

Are you already a premium subscriber?

 

The notification was to let users know that if you aren't a premium subscriber yet, you can sign up for the deal to get 2 months free when you sign up for one.

 

The deal expired on December 31st.

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Re: Subscription 2 months free

Regular

Hi Matt! I did suscribe to premium at 30/12/2014 (dd/mm/yy obviusly), but watch my payment history

 

1 mes.png

 

 

just 1 month free, not 2

Pd (edit): before that date, I wasn't premium 🙂

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Re: Subscription 2 months free

Community Legend

@Torrent 

 

I don't work at Spotify, I only help here in the community.

 

I suggest you contact support so they can take a look at your account and help you with this.


https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

 

Support usually replies within 24-48 hours.

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Re: Subscription 2 months free

Regular

I did write a ticket but the staff did never answer me.. 

It was around 2 or 3 weeks ago

I Eithier know which lenguage use to speak them, I dont know if they got a latin staff.. If you could tell me, for choose a lenguage

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Re: Subscription 2 months free

Community Legend

Yes, they have people who speak Spanish.

 

I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.

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Re: Subscription 2 months free

Spotify Legend
Hey @Torrent

Could you let me know your 8 digit case number for this support request?

I'd love to take a look in to things for you 🙂
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Re: Subscription 2 months free

Regular

kk, but how can I send you a Private Message? 😄 
pls help me 🙂

 

Edit: I sent you a PM

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Re: Subscription 2 months free

Community Legend

@Torrent 

 

I don't know when Jason, will be back online, but if you post your case number here I can pass it on to someone else in support so you can get a quicker reply. 

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