Subscription Change

[ras_2188]

I have recently finished a subscription for 99p for 3 months and was going to sign up for the student £4.99 subscription although it has automatically charged me for the next month for £9.99. P.s I have not yet ordered the 499 sub and the 99p one ended 15/03/16 Thanks Ryan

[Steph_B]

Hey there!

We can see that you've already registered the discount, so your next charge should be done at the discounted rate.

Let us know if you have any other questions 🙂

[ras_2188]

The only thing is would there be any possibility of a refund of the difference for the £4.99. Because I didn't expect it to pay out, as I had cancelled the subscription before my 99p trial for 3 months had finished...

Thanks Ryan

[Steph_B]

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.