Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscription Confused when Updating Payment Method

Subscription Confused when Updating Payment Method

I currently have a subscription for Spotify premium. I was on a student membership until May, when I graduated and changed to regular premium.

 

Today I was trying to change my paymment method for my account, and it kept taking me to a page that was for adding a payment method fo rmy student membership... I thought maybe just a mistake, but then I added my payment info and it tried to have me verify my student membership...

 

I've been paying the full $10 each month since May, not sure why the system's confused. Help!

Reply
1 Reply

Hey @sammyvdb!

 

We'd recommend you get in touch with us via this contact form.

 

You can also find us on Facebook or Twitter.

 

Give us a shout, we'll be happy to help.

 

Anyk17

Suggested posts