Subscription Gone

[Influencesss]

Just logged into my spotify account to find that everything is reset.

I no longer have the playlists I made and my settings with facebook has gone. I was also required to re-do the guide process at the start of owning spotify as well as now being spammed by your aweful ads.

Im mostly annoyed that my subscription has gone. Which I paid for on the 3rd of november.

I have billing information to prove this as well:

Transaction ID: 569061453J382371V

Order Description:		1 month of Spotify Unlimited
Invoice ID:		124132382019
Date:		3 Nov 2012
Time:		02:01:40 GMT
Status:		Completed

Not renewing next month but I do want what i've paid for.

[Peter__ · Accepted solution]

Hey! Welcome to the community 😉

It sounds like you have accidentally created a duplicate account. 

Try following the steps in this post.

Peter