Subscription Issue

Reply
Highlighted

Subscription Issue

Casual Listener

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I was charged my monthly Spotify subscription  on March 30th, however, today I received an email stating my account was downgraded to free subscription.

 

3 Replies
Highlighted

Re: Subscription Issue

Composer

hi @povalle56 

 

Sorry to hear of what you receive. Please kindly double check your subscription here in this link.

 

Let me know if yours is currently free or premium.

Highlighted

Re: Subscription Issue

Casual Listener

Hi Daniel I was supposed to be premium.

 

Highlighted

Re: Subscription Issue

Moderator
Moderator

Hey there @povalle56!

 

Thanks for reaching out, we'll gladly help you further.

 

If your payment has gone though but your account is still on free you can take a look at this page and follow the instructions there.

 

If you're not able to solve this with the help of the Spotify Answer, can you let us know what payment method you're using and check your payment's status on your statement?

 

We'll be happy to investigate this further 🙂

 

Keep us in the loop and let us know if have any other questions.

ElenaModerator
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