Subscription Premium not working

[robynurlife]

I logged onto my Spotify app an noticed that my payment wasn't updated and my premium had been pasued. I then attempted to pay for it and the payment went through. I was charged on my bank account but did not receive an email with a receipt. I have tried logging out and uninstalling the app. Yes I am on the correct email. I want my money back or my premium.

[user-removed]

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