Subscription Problems

[michaelstrauss]

I had a subscription for spotify. The day before it expired I cancelled it because I wanted to switch back to the free version. But the next day I had a charge on my bank account for $9.99 from spotify. I would really like to switch back to the free version and get my money back but spotify support has yet to get back to me. Now when I go to manage my subscription the page says that something goes wrong and I'm stuck. Anyone have any advice?

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.