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Subscription Problems

Subscription Problems

I had a subscription for spotify. The day before it expired I cancelled it because I wanted to switch back to the free version. But the next day I had a charge on my bank account for $9.99 from spotify. I would really like to switch back to the free version and get my money back but spotify support has yet to get back to me. Now when I go to manage my subscription the page says that something goes wrong and I'm stuck. Anyone have any advice?

1 Reply

I suggest you contact support so they can help you


If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.


Support usually replies within 24-48 hours.


You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star
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