Subscription Problems

[GreenPiratee19]

So around November I tried out the Premium for the 3 months trial and I liked it. But I don't have money to get the premium monthly and since in Febraury I didn't get charged I just thought I canceled it right. But now it says I'm free but got charged the first of the month and now can't cancel and get my money back or something. I uninstalled my app and it did nothing. I logged in on the Internet and it still says I'm free. Can someone please help me cancel my subscription?

[KatesHere]

Hey there @GreenPiratee19 and welcome to the Spotify community!

This is very odd. I'd suggest you contact directly with Spotify so that a member of the staff can take a look into this for you. You can do that either by sending them a tweet @SpotifyCares or by using the contact form (https://support.spotify.com/contact-spotify-support/ ). Please make sure that, after you've sent the form and you'll receive an automated reply directing you back to the help pages, you'll reply to it, even if it's a no-reply. 

Support usually gets back within 24-48 hours.

Hope this helped you,

K

[GreenPiratee19]

Hi! And yea thanks. 😄
I tweeted and just replied to that email, now I'm just waiting for a reply.
Thanks for replying tho!
-GP