Subscription cancel issue.

[tmumf98]

So I saw the 3 months for .99c deal and thought it'd be a good way of trying premium out but I didn't realise it would auto renew, I just wanted the 3 months for 99 cents .I went into my subscription settings to cancel and it still says free not premium. How do I cancel?

[shellyone]

I'm trying to cancel this subscription, that i didn't know i had..... i have been all over the pages and can not find the right one to cancel!!!!!! very irratating..... if you want to cancel push this button .. simple.. Please someone get back with me... HELP!!!!!

[MattSuda]

Hey @shellyone

To cancel your subscription, you need to sign into this page:

https://www.spotify.com/account/subscription/

If you don't see a cancel option,

You might have subscribed to premium through the iPhone or iPad app.

To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

Also check out the help guide:
https://support.spotify.com/learn-more/faq/#!/article/how-to-cancel-your-subscription

[MattSuda]

Hello @tmumf98

Are you sure you are checking the account page of the right account?

Check your email for emails from Spotify and see if you can figure out which account is being charged so that you can log in and cancel it. 

To cancel your subscription, you need to sign into this page:

https://www.spotify.com/account/subscription/

If you don't see a cancel option,

You might have subscribed to premium through the iPhone or iPad app.

To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

Also check out the help guide:
https://support.spotify.com/learn-more/faq/#!/article/how-to-cancel-your-subscription