Subscription cant be cancelled

[Adam_Hamouda]

My membership is going to run out in 5 days so i want to cancel it before i get charged for the next month as i wont be able to use it, however i cant cancel it as changes are being made to the website. Is there any way to get around this? 

[MattSuda]

You will be able to cancel as soon as the website maintenance is finished. It should be back up real soon:

https://www.spotify.com/account/overview/

[t12msy]

i wish to cancel my subscription following a free trial but cant due to web maintenance what a suprise..when will the website be back up and running so i can complete this action.

[MattSuda]

Should be back up soon hopefully

[matt_rhenry]

What if the website isn't back up today? Will I get charged for another month because your website isn't working?

[MattSuda]

If Spotify ends up charging you, you can contact support for a refund:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[iamjabs]

I have the same problem and i think its a total rip off. Under maintenance so they could charge me for another month!

[GemmaReedus]

I'm trying to cancel my subs but when I go to my account the option isn't there to cancel? hasn't been since I set the account up and I've tried through my Apple Account too nothing there?!

[jenalmonte]

this aint working

[docdez]

I have been trying to cancel my account, because I am overdrawn $150 due to Spotify. I have been trying to cancel my account since February. That was two weeks ago. Please stop this subscription and help to resolve my overdrawn account.

[EM2]

I'm having the same problem - there is no option for 'cancel your subscription' under subscription and payments?

[mbritcas]

I am being billed each month for a Premium account but when I go into Subscription it tells me “Try Premium for Free” and shows no record of my credit card being uploaded with my account and shows that I still have a “Free” account.

There is no 1-800# to call or email for me to talk to a tech support person. I am EXTREMELY frustrated that I am being billed $10.75 each month but have no access to a premium account and have no way of editing my credit card on file….because it doesn’t show any credit card at all!

[jean3601]

Hello @mbritcas, Welcome to the community! 🙂

I suggest you contact support so they can assist you with solving your issue 🙂

You can contact support on twitter @SpotifyCares Or you can email Support here.

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂

[mbritcas]

Your link to email support does not take me to an actual email address I can send anything to. Can you please send me the  actual address and not a link?

[jean3601]

Hey @mbritcas

The link is a contact form 🙂

Just select the options that apply and fill out the text box and Sotify will contact you email registered to your account 🙂

If you don't have access to the email registered on your account just pop me a message and well see what we can do for you 🙂

[mbritcas]

Nowhere on the selections is there an option for any email communication. I have been dealing with this for an hour now and earlier when I was clicking through all the options on how to cancel this, I never received an email from Spotify. I have 2 accounts britcasper@gmail.com & mbritcas@gmail.com. Neither show a credit card being uploaded/stored and one of them is being billed for a premium account each month.  I would like to be put in contact with a persont that can actually fix this today and cancel my card. 

[jean3601]

@mbritcas

Mmm okay lets tr figure this out 🙂

Follow these steps:

1. Go to  this link
2. Click "Subscription"
3. Click "Other"
4. Click "I Still Need Help"
5. Fill out the text box and press "Send Question"

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

If you don't receive anything check your Spam/Junk Folder, if theirs nothing their by tomorrow you can ask me and well escalate this 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂

[dichavez14]

I"m sort of in the same boat....has it been fixed? How?

[jean3601]

Hello @dichavez14, Welcome to the community! 🙂

I suggest you contact support so they can assist you with solving your issue 🙂

You can contact support on twitter @SpotifyCares Or you can email Support here.

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂