Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscription doesn't update information

Subscription doesn't update information

I recently tried the 1 week trial and two days in it I decided to buy the three month subscription, the thing is that I didn't receive an email confirmation and the browser says that my subscription ends when the week trial is over but my iPhone says I have premium instead of premium trial. Was my payment accepted or not? Why does it keep saying that it'll end after the week trial is over?
Reply
1 Reply

Login to this page: https://www.spotify.com/account/overview/

 

and check the recipts and subscription section to see if the payment went through

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts