Subscription fee deducted from Visa, not getting Premium

[user-removed]

Today Spotify withdraw money from my bankaccount for my Spotify sub. But I'm not getting Premium? Have tried logging in/out, re-instaling. Did ont getting any receipt either. Spotify f**king sucks....

[Maxim]

Hey @user-removed,

It's very likely just a pending charge: https://support.spotify.com/account_payment_help/managing_payments/pending-charges/

[user-removed]

Nope, it is not pending. It is money gone.

[Maxim]

Please let me know if you can find locate a receipt for this here: https://www.spotify.com/account/subscription/receipt/

[user-removed]

Nope, already checked, the latest receipt there is from March. Have had Premium running every month after that.

[Maxim]

Spotify Support can help you out :).

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.