Subscription help

[tomlin0s]

I downloaded the Spotify app on my phone the other day with the 48 hour trial. After deciding I like it, I decided to upgrade to the $10/mo premium plan. It works on my desktop however on my phone it's still saying "9 hours remaining of your trial". Is that going to go away when it's over and just work regularly with my premium or is there something I have to do?
Thanks!

[Christoffer]

Hello and welcome to the community!

Have you tried log out and in again? Otherwise a clean reinstallation might help.

[tomlin0s]

Yes, I tried both 😕

[Christoffer]

I suggest you contact support using this contact form and if you get an automated response just reply back.

[tomlin0s]

Thank you, I will try that 🙂

[Josh]

Hello!

You can also wait until the trial on your phone is over, and your subscription might kick in then 🙂 Otherwise, you can do what is said above 🙂

[Peter__]

@Josh is correct here. If you are on a 48 hour trial and you have subscribed to full premium (or the 30 day free trial) your regular subscription should start automatically after the 48 hour trial is over. 

If not let us know 🙂