Subscription problems.

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Subscription problems.

Djfrancov
Casual Listener
I'm paying thru iTunes and I still was downgraded to free account. I'm paid until October 26 acording to iTunes. I only have 1 account in spotify. Nothing has changed for many months in iTunes. So I have a receipt from iTunes that I made a payment but spotify said that my payment didn't go thru. Please help. No number to call and fix this.
2 Replies

Re: Subscription problems.

Taylor
Community Legend

Hi, and welcome to the community!

 

If you submit an online contact form; someone at Spotify can see if they can refund you.
Once you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

 

Anthony

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Re: Subscription problems.

Djfrancov
Casual Listener
No sir. I cancelled thru iTunes and no asnwer from iTunes or spotify. I just paid again to as if they would establish my acc again and still free. 24$ later and still no answer.
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