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Subscription showing as Free but iTunes sent me a receipt showing successful payment

Subscription showing as Free but iTunes sent me a receipt showing successful payment

Avatar of louisajtimai
Casual Listener
2016-07-08 08:23 PM
My subscription is currently showing as FREE but iTunes have sent me a receipt showing that my Spotify payment was successful for this month. I've checked in the App Store and my subscription is current and due to renew on 06 August 2016. Can you please tell me why I'm not receiving premium?
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Avatar of osornios
Spotify Star
Spotify Star
2016-07-09 01:20 AM

@louisajtimai

 

Check the status of your subscription here:
 
 
If it appears as Free, the payment probably didn't go through on Spotify's side.

 

osorniosSpotify Star
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Avatar of louisajtimai
Casual Listener
2016-07-09 04:38 AM
Okay so it says FREE when I click that link.
How do I get premium back without entering my credit card details again?
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Avatar of osornios
Spotify Star
Spotify Star
2016-07-10 01:10 AM

@louisajtimai

 

For the time being, It's better to get your Premium through the website:
 
osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
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