Subscription to premium isnt working properly

[Abdullahassan]

I signed up to premium and i payed through MOL points, but my account still says im a free user not a premium user, i tried logging in and out of my account and even trying to log in with facebook too, and i still didnt upgrade to premium even though i payed for it and i have a electronic reciept as proof

[FabianS_Bogota]

Hey @Abdullahassan, welcome to the Spotify Community!

It's not cool that this happens. But if you're sure the payment was successful, most likely you have a second Free account.

No worries, our friends of @SpotifyCares can help you with this. You can reach them via Twitter or Facebook, or if you prefer via email you can do it here.

Let us know how it goes!