Subscription

[rameyabood]

I subscribed to the 3 month trial for $0.99 a week ago. Still says I'm a free user and not premium. I've tried logging out and back in again and reinstalling the app. This was a week ago, as soon as I got payed I got charged another $12 for no reason. Getting very agitated. Someone please help because Spotify contact has been very useless . In addition I didn't even get a receipt :)))) 

[Oreste]

Hey rameyabood!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares and SpotifyCares, just send them a private message with your account's email address and username. You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again 🙂

Problem solved? Click 'Accept as solution' to make it easier to find for others!

[brolly1994]

Can i just send you my debit card card number and cancel the membership that is on?

[Oreste]

For security reasons, this is something we can't do from this support channel. No worries, our Accounts team will help you sort things out. Please get in touch with them and let us know how it goes.

[brolly1994]

So where do i contact them now

[Oreste]

You can get in touch with them from any of our social media help sites: @SpotifyCares and SpotifyCares, just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Keep us posted.