Subscription

[Vincentvdm]

I have subscribed to "premium" via paypal. And have received a statement for a payment to yourselves (herewith attached). Yet I have not received any of the perks associated therewith. If you could kindly look into this, much appreciated.

[crematedman]

@Vincentvdm Sorry to hear you're having this issue - it must be frustrating.

• when you log into your account page, https://www.spotify.com/login/, does it say you're premium?
• is this problem occurring on all devices?
• have you tried uninstalling and re-installing your spotify application on all devices?

[Vincentvdm]

Ah yep tried all devices and deleted everything and reinstalled, no result.
I might wait a day or two and repeat.

Thanks for the advice! ! 😉

[crematedman · Accepted solution]

@Vincentvdm no worries vincent ^_^ it should go through straight away though, I'd suggest you contact the spotify support team now you've tried those troubleshooting steps!

If you get a response saying to consult the community first, respond to that email saying you have, and they'll help you out ASAP!

Thanks for your patience ^_^

[Vincentvdm]

Awesome, cheers mate you're a legend!