Subscription

[My8]

Hi..i have fido pulse plan which included subscription for premium spotify for 2 years. I'm on my 4th month on my subscription,how come my account said it's free. And can't access any playlist.

[Algee]

Hi there,

If you're not seeing all your playlists anymore, you're likely logged into the wrong Free account instead of your Premium.

[My8]

Do i need to make new account?

[My8]

What should i do?

[Algee]

You can try logging in using your Facebook creditials if you have a Facebook-created account. If you've created your Spotify account using your email address, make sure to log in with your username(not your email address) and password.

[My8]

I already did that and still can't get through. I mean my subscription still free

[Algee]

Hi there,

If you're sure that you are on the same account that's Premium before, you can get in touch with Fido and confirm if you still have your Premium active on their end.