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Hi, I charged my account before, is 4.99$ and also my bank statement was Spotify received the money. But I don't know why my account still is the free one. And also at that time I didn't upload . Please help me to figure it out
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1 Reply

Hey @Ankee,

 

If you haven't received a receipt from Spotify via Email, it's very likely just a pending charge 🙂

 

https://support.spotify.com/account_payment_help/managing_payments/pending-charges/

 

Hope this helps!

MaximSpotify Star
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