Subscription

[edwardsq460]

My card was debited for 9.99 for premium spotify and it doesn't work. Also I have not been refunded for the subscription. Now I'm on free. I don't like the free subscription. What is the number to customer service?

[MichaelW]

Hi there,
Welcome at the Spotify Community!

Hmm, well if you're sure you've subscribed to the premium plan, please try to logout and login afterwards.

However, as you say you're on the free plan, without getting a refund, I would suggest you to get in touch with Spotify. I cannot promise that they will give you a refund.

You may get in touch with Spotify by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Spotify aims to reply within 24 hours.