Help Wizard

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Just got the I phone 7, logged into my account but it says my subscription is free, despite just getting charged the $4.99 student rate on the 19. My account says premium online but I'm not getting premium. I've reinstalled the app and re logged in multiple times.
1 Reply

Hey @EuanBryans,


Here's what to try if you've upgraded to Premium but don't see it in the app:


  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.


If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction.

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