Subscription

[Road1800]

I have twonly Spotify accounts one I made a long time ago but later on in made a new premium account with the same email so now whenever I try to cancel the subscription it says I don't have premium because of the old account.

[feelikeastrangr]

Hi @Road1800, 

Here's what to try if you've upgraded to Premium but don't receive Premium features in the app.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we emailed you.
• Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

It's also possible you have accidentally created a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.

Good luck and shout with any further questions. If this was helpful please mark as solved and give a kudos!