Subscriptions Vodafone Italy

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Subscriptions Vodafone Italy

martapileri
Casual Listener

Good evening, I started a promotion with Vodafone Italy that includes a free year of Spotify; when I try to activate my account appears a message that says I have already received the offer. I contacted several times the Vodafone but the answer has always been to contact Spotify.

Thank you

3 Replies

osornios
Rock Star 24
Rock Star 24

@martapileri

 

Have you paid your Spotify account with a mobile provider before?

 

You should contact customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

They'll help you out. They take, at the most, 24 hrs to get back to you.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

osorniosRock Star 24
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martapileri
Casual Listener
I payed one times with my credit cards, but without a mobile phone; anyway I writed to customer support.
Thank you!

osornios
Rock Star 24
Rock Star 24

Let us know how it goes. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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