Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Sudden Login Failure - All Playlists GONE!

Sudden Login Failure - All Playlists GONE!

So yesterday I tried to use Spotify, and my username and password weren't recognized. I hadn't logged out (I always stay logged in), but my info kept getting rejected. This suddenly happened on all of my devices (iPhone, etc) yesterday. I tried to reset my password, but Spotify is not even recognizing my username anymore!

I know something fishy is going on because I experienced the login failure SIMULTANEOUSLY on all of my devices, even though I hadn't logged out of my account on any of my devices.

Before you ask, I will say that I also have a separate account created through my Facebook login info, but I rarely use it. So I logged in with my Facebook info, but since it's an account I rarely use I have virtually no music on that profile.

The profile for the account I have been using for a year now, and all the playlists I have invested so much time creating, is GONE.

This is crazy! How can this happen?

HUGE problem with Spotify if something like this can happen. Maybe a lesson to just buy your music, store it on your device and back it up. I feel like I've just wasted so many hours trying to create playlists that are now gone forever.

If anyone has any suggestions I'd love to hear them 🙂

Thanks!

Reply
1 Reply

What is your Spotify username? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Suggested posts