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Sudden login problem

Sudden login problem

Hi there,

 

Hope for some help, thanks in advance.

The problem I'm experiencing happened suddenly after 3 weeks of not using spotify online (was using offline playlist during that time). I'm a premium user, was away and when I finally got online, the spotify prompted me with a login error and I can no longer access my account through any means, on 2 devices, nor the web page.

 

If I reset password using my username, it says, something was sent to my email, but nothing is received. If use my email, it says it's unknown, yet if I try to open new account with this email, it says it is taken.

 

How do I cancel my subscription if I can't access my account?

My playlists are also gone.

 

Appreciate any help.

 

Thanks,

Art

Reply
1 Reply

Hey @user-removed

 

Sorry to hear you are having issues with Spotify.

 

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form.

 

-Tom

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