Suddenly Spotify Free instead of Premium

[Ztirom]

Hey all,

i bought 3 days ago a 10€ Spotify Card and used it to get 1 Month Premium.

Now, 3 days later, my account suddenly changed into Free 😞

How can i get Premium back?

Thanks for every help,  Ztirom

[Peter__]

Is your account showing as premium on your online overview?

If it is showing as premium then you should be good to go! Sometimes a quick log out and back in again is needed. If you are still having issues, try a clean reinstallation of the application. 

If your account is still showing as free then you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. If you can't find your account, don't subscribe again as you might be billed twice, instead get in touch with the customer services team directly using the online contact form and they will be able to lend a hand.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

[Ztirom]

Thanks for this quick help 🙂

Its to 100% my Facebook acc., because i didnt gave spotify my account picture from Facebook. In Google CHrome its shown as a spotify free account.

[GEEOTTO]

Worked like a charm was using the wrong account, while I use FB to login i use a different account for premium. Simply had to login with that account and viola!

[Ztirom]

I tried all, but it doesnt work. Its 100% the same acc. I checked ALL.

Has someone an idea? Maybe its a fail from Spotify?

[Peter__]

Did you get in touch with support as outlined above? They are the best ones to lend a hand since they can see all of your account details.

[Ztirom]

Thanks for the answers 🙂

I wrote the support about my problem.

But i have 1 Question: I cant wait till the support writes to me , so , if i redeem my second code, will the support give me the 27 days from the 1st month back?

Thanks, Ztirom

[meahtenoha]

Hi Ztirom, mind posting a screenshot of the free account you're seeing in Google Chrome? 

The account linked to this Community profile is on Premium and is linked to your Facebook. 

You're using the exact same email and password as you use on Facebook? 

[Ztirom]

@ meredith, i used one more 10€ Card to get this Premium. My first premium was just 3 days instead of 1 month

[Ztirom]

I hope u trust me, i have ordercodes:

1st Transaction on 04.02.2014:         [snip- order number]

2nd Transaction today (7.02.2014):  [snip- order number]

Can u give me the not used 27 days back?

I hope so, Ztirom

[meahtenoha]

Hi @Ztirom I've just edited your post--please don't post secure info such as order details on the Community. 

In order for further help with those orders you'll need to go to our contact form. However, you still should see Premium on your account when you sign in. 

Could you please post a screenshot of your account when you sign in and get a Free account? 

[Ztirom]

I cant, because now its Premium. But for that current Premium, i redeemed a Second Code. The FIRST Code was only 3 days instead of 1 Month.
I couldnt wait for my Music, so i redeemed the Second Code.
Thanks for help, ztirom

[Peter__]

@Ztirom - If you get in touch as @meahtenoha outlined above the customer service team will be able to get your first code added to your account.

[Ztirom]

Thanks, but they disallowed me with the answer, is hold search help in the Community Forum 😞
Ztirom

[Ztirom]

*should

[Peter__]

Ah that is just an automated email reply everyone gets, just reply directly to it (even if its from no-reply) and a real adviser will be able to lend a hand.

[Ztirom]

Thanks for this. Can i wait for an answer or do i have to answer the automatic email?

[Peter__ · Accepted solution]

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@Ztirom wrote:

Thanks for this. Can i wait for an answer or do i have to answer the automatic email?

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You need to reply to the automated email to open your case in the system. Just copy and paste what you originally wrote and once that is done an adviser will get back to you as soon as they can.