Suddenly getting ads as a paying user

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Suddenly getting ads as a paying user

Casual Listener

I have a paid subscription in Germany (still on the old amount of 5 euro pm) and since a few days I've started getting ads when playing music. Can someone tell me why this is happening?

 

Thanks,

Maarten

 

8 Replies
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Re: Suddenly getting ads as a paying user

Music Fan

Hi Maarten,

I have the same problem. 5 euro plan and all of a sudden ads. Basically a paid "free" plan now.

 

I placed it in the Linux forum, most probably the wrong place.

 

Jan

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Re: Suddenly getting ads as a paying user

Gig Goer

Is your payment up to date? Is the app updated? If you could provide screenshot with post it would be helpful

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Re: Suddenly getting ads as a paying user

Casual Listener

Hi Jordan, thanks for your reply. I'm paying automatically and there have been no hiccups. I'm using the webplayer since I my (Linux) desktop app is often not starting up properly. So there is not much to show in a screenshot, it would just be the webplayer playing an ad.

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Re: Suddenly getting ads as a paying user

Gig Goer

Under the "Account Overview" does it say "Spotify Premium"?

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Re: Suddenly getting ads as a paying user

Casual Listener

No, it says Spotify Unlimited

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Re: Suddenly getting ads as a paying user

Gig Goer

Verbiage may be different depending on Region. Have you contacted support?

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Re: Suddenly getting ads as a paying user

Music Fan

I had a chat with Spotify. It seems that they are closing down our Unlimited plan.

 

This was mentioned in the chat:

"Unfortunately, the subscription type is really old and is no longer being supported by Spotify that much as of now.

For when the subscription type will be fully closed, we don't have a definite time on when this will happen."

 

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Re: Suddenly getting ads as a paying user

Casual Listener

It seems that with the unlimited plan (5 euro pm) you can still get ads in the webplayer. So, I went back to using the deskopt app.

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