iPhone 5 and Macbook Pro 2015
My Question or Issue
Today I was suddenly logged out of Spotify on all my devices (a different account from which I am now posting). I tried all of my passwords but none of them work, so I am very confused. Sadly I also don't remember the password of the e-mail adress I used to create the account, because I created it several years ago and no longer use this e-mail.
I have already filled out a support contact form, but I cannot be reached through the e-mail adress that is connected to the account (which you need to fill in).
Is there anything I can do to save my account? I was wondering if maybe the customer support could see if my password was recently changed or know why I was suddenly logged out, because that had never happened like that before. I know my Spotify username and which e-mail I used, but I don't seem to know any of the passwords.
Solved! Go to Solution.
Hey @xj0jx thanks for reaching out to the Spotify Community,
If you can I would keep in touch with Spotify support and take a look at this news article which could have happened to you. Spotify recently reset passwords on accounts that were assumed to be "unsecure", I would try to get in touch with support and if your paying for premium on the account, tell them the details of the payment method which will prove your ownership of the account.
Let me know,