Support Contact - Double Charged

[tanyam91]

I was hoping someone would be able to direct me as to how to get a refund for a double charge.

Unknown to me, but I wanted to change my cc details for the charge so thought directly going to spotify would be best.  But what this has actually done has now subscribed me through Spotify and through Itunes and I have been charged double for 3 months!

If I cancel either one of these subscriptions is it going to affect my service and how do I get the money back?

[ClausBaziel]

Hey Tanyam,

I think the information on the following adres will help you a lot:

https://support.spotify.com/uk/account_payment_help/payment_help/how-to-cancel-your-subscription/

If you still have problems, don't doubt to ask it again!

Baziel

[ClausBaziel]

And the rules of getting a redund are here:

https://support.spotify.com/us/account_payment_help/payment_help/refund-policy/

If you didn't use it, normally you get a full refund

For that you have to send a mail to Spotify

[tanyam91]

This doesn't help in terms of getting the money back though 😞

[ClausBaziel]

Did you use it since you ve the subscription you don't want?

Because untill 14 days of the start date and you didn't use it, Spotify has to do a refund of the money of that period.