Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Suscribed, not getting premium

Suscribed, not getting premium

 Username

4494hg35ztofmut9so2f1fvvw

*snip* 

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 I subscribed premium using the same email through PayPal but still on free account. I tried logging out and back in as well as restarting the phone. How can i resolve my issue? 

Reply
1 Reply

Hey @sbgn-wo_acqzl.

 

Let's check if you have multiple Spotify accounts following these suggestions. You could be logging in to the wrong account.

 

If you only have one account but can't use the Premium subscription, try reinstalling Spotify on your device to see if it helps.

 

Cheers.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Suggested posts