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I reached via the contact form about this but I haven't had any response yet, so I'm raising the issue here as well.
Yesterday (6 PM EDT, April 7 2015) I had Spotify open on my desktop but was not listening to music. I noticed that an unfamiliar device, NEXUS 5, was using my account and going through my list of songs very quickly. I could see each track displayed for a second or two, then it would skip to another track. When I opened Spotify on my phone, I could not log in and instead got the sign in page. On my desktop, I ended all other sessions and then changed my password.
HOWEVER: all the songs I had saved going back to July 2015 were gone. My playlists were not, but I think that's only because I noticed what was happening in time to stop all my account info from being wiped.
I have a few issues: first, I'd like to restore the information that was lost. I use Spotify to curate my music collection, and losing a year's worth of saved tracks is inordinately frustrating, since I know there's a lot I will probably never find again.
Second, at no point did Spotify give me any notice that something untoward was happening to my account. I did not get an "unfamiliar device" notification, nor did I have any hint that someone was brute-forcing my account. If the password was compromised some other way, I'm not sure how. At this point I'd usually enable 2-factor authentication, but it doesn't seem like I'm able to do that. How can I increase my account security? I'm subscribed to Premium through PlayStation, so I'm not sure Facebook sign-in is possible.
Finally, ever since that unauthorized activity, Spotify is VERY slow to start on my desktop. I get the spinning wheel of lights for a solid minute or so before I get access to my account. This makes me think there's still an issue with my account. Can someone tell me what's happened here?
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Weird, I didn't get any email after I used the contact form. Just double checked my spam and trash folders. Is there usually much lag on responses?
Hey @FlitcraftRZ,
Really sorry to hear that you are having some problems with Spotify!
Here is a few things i'd check to make sure that your account/device is not "under attack"
I hope that helps, please keep me and @KatesHere in the loop and if you need anymore help we will be more than happy to do so.
Thanks
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Hey @FlitcraftRZ
You should get a "no-reply" email from Spotify support. Sometimes they might be a small delay in getting it but you should get one. When you do, reply to it.
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
What's a Spotify Rock Star, and how do I become one?!
Follow me: Snapchat | Twitter | I'm a Blackstar!
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