Switched automatically to Family Premium???

[mbg1970]

I received an email today welcoming me to Family Premium -- which I never requested. I logged into my account and selected the option to switch back, which I was informed would take place at the next billing period -- but in the meantime I have to pay an extra $5 for a plan I never wanted and certainly never selected? Is there no way to contact Spotify to complain about this?

[wingshq · Accepted solution]

Hey @mbg1970, thanks for posting in the Spotify Community.

Please get in touch with Spotify via the contact form. Their support team will be able to take a look at your issue and you'll hear from them shortly.

[mbg1970]

Will do, thank you!

[wingshq]

no problem, if your problem will be solved please accept this answer as solution. Have a nice day.